Work, grief and support: what employees need and organisations provide – evidence from Austria

Purpose This study investigates how employees affected by bereavement (e.g. dead of a loved one or colleague) can be supported within the workplace. It examines which grief support offerings are considered helpful while differentiating regarding age group, gender, industry and company size. Design/methodology/approach Relevant support offerings were identified based on literature and expert interviews. These were quantitatively surveyed online (N = 246) among Austrian employees with and without bereavement experience. Data were analysed descriptively, regarding hypotheses, plus qualitative statements. Findings Most participants experienced loss of one or more persons. Younger employees expressed high interest in psychosocial support (e.g. grief counselling, psychological services), though access was limited. Older individuals used more formal support offerings, such as sick leave or absence from work. Women showed greater preference for emotional and psychological support. While organisational size und industry showed no significant effects, qualitative data emphasized the importance of leadership behaviour and organisational and societal culture. Research limitations/implications Future studies should explore long-term effects and test intervention models. Practical implications Companies should address bereavement with fitting and accessible support offers plus provide manager training. Social implications The study contributes to destigmatising grief in the workplace and highlights the importance of fostering a compassionate work environment. Originality/value There is limited research on the extent organisations should support grieving employees. This study shows which measures are considered helpful by an Austrian sample.