ABSTRACT NUMBER: ESOC2026A1510 ANALYSIS OF PATIENT FEEDBACK TO OPTIMSE PRE-HOSPITAL STROKE VIDEO TRIAGE IN THE EAST OF ENGLAND, UK

Abstract Background and aims Over 4500 patients have been managed via Pre-hospital Stroke Video Triage (PVT) in the East of England, UK. Every patient is contacted by the survey team embedded within the East of England Ambulance Service. We aim to articulate the impact of PVT from the patient perspective and optimise the pathway to improve patient experience and outcome. Methods All PVT patients are traced using the Demographic Batch Trace Service, any deceased patients or patients who did trace were removed from the sample. A month was allowed for survey returns and quantitative and qualitative analyses were made of responses. Results Between January 2025-June 2025 88 survey responses were received. 80% of patients reported that their experience of PVT was ‘good’ or ‘very good’ and 90% reported that they would be happy to undergo a video assessment if a similar event occurred in the future. High satisfaction was associated with the themes of speed and professionalism, reassurance and clarity and team integration between the pre-hospital and in-hospital setting. Opportunities for improvement were associated with connectivity and post-assessment communication and information sharing. Conclusions The patient feedback highlights that PVT performs strongly against 5 key domains prescribed by the Care Quality Commission who are the independent regulator of health and social care in the UK. PVT strengths from the patient perspective are associated with safety, efficacy, responsiveness, care the view that PVT is well-led. To our knowledge the East of England is the only region in the UK collecting this level of patient feedback relating to PVT. Conflict of interest Brittany Farthing: nothing to disclose Joanna Clayden: nothing to disclose