IMPROVING INFORMATION-ANALYTICAL MECHANISMS FOR EDUCATIONAL PROCESS MANAGEMENT IN HIGHER EDUCATION: EVIDENCE FROM A DUAL-PLATFORM WORKLOAD AND SCHEDULING SYSTEM

This article examines how an operational dual-platform software system can be reinterpreted not merely as a timetable generator, but as an information-analytical mechanism for educational process management in higher education. The study uses a design-oriented qualitative case approach based on functional documentation, system descriptions, database-level materials, and interface reports for a software environment that integrates class scheduling, faculty workload distribution, classroom occupancy monitoring, reporting, and KPI-linked managerial views. The analysis identified a three-level management contour involving the academic affairs office, department heads, and university leadership. The system supports operational coordination, visual monitoring, comparative analytics, and evidence-based decision making through unified data flows and role-based access. At the same time, the study revealed important limitations: KPI values are imported from an external system rather than calculated natively, and attendance, assessment, and student progression modules are not fully integrated. The article proposes an improved information-analytical mechanism that links workload, schedule, room occupancy, reporting, and leadership analytics into a single managerial contour for higher education institutions.