A Multi-Criteria Analysis of Workforce Competencies in Data-Driven Decision-Making for Supply Chain Resilience Under Uncertainty

In transport and logistics systems, decision-making is increasingly influenced by uncertainty stemming from demand variability, technological disruptions, and systemic risks present in supply chains. In these contexts, organizations need approaches that are rooted in data and analysis to assess key elements affecting system resilience and performance. Although current studies widely utilize stochastic and fuzzy models for operational decision-making, there has been insufficient focus on the systematic assessment of human-centric system elements—especially competencies—as decision variables in intricate logistics systems. This research proposes an analytical framework for multi-criteria decision-making that is driven by data and aimed at evaluating the significance of various competencies that affect labor market competitiveness and the adaptability of supply chains. The approach combines expert assessment with statistical and information-theoretic metrics, utilizing Kendall’s coefficient of concordance for evaluating consistency, Shannon entropy for analyzing distributional uncertainty, and the Gini coefficient for measuring concentration. This integrated method allows for the measurement of both variability and inequality within decision frameworks in the face of uncertainty. The findings indicate that hands-on experience and professional skills play a crucial role in decision-making structures, whereas the ability to adapt to technological advancements and a commitment to ongoing learning greatly enhance system resilience. The entropy results reveal a significant degree of structural balance in the decision criteria, while the low Gini values affirm a lack of concentration, indicating a distributed and multi-dimensional decision-making environment. The study provides analytical insights into the structure and relative importance of competencies in decision-making contexts related to supply chain resilience.