April Fourth Friday Masterclass: Customer Service Management

The April 2026 Fourth Friday masterclass featured Chris DeVany, founder and president of Pinnacle Performance Improvement Worldwide. With decades of global experience in management, customer service, and organizational development—and a client list spanning Fortune 500 companies, government agencies, and high‑growth teams—Chris brings a wealth of insight on what it takes to build exceptional customer experiences. Chris is a published author, award‑winning speaker, and trusted advisor who has helped leaders worldwide strengthen customer service, navigate change, and improve team performance. His practical, results‑driven approach will equip you with strategies you can immediately apply to your own business or organization. Fourth Friday Masterclasses are open to all IVMF alumni and military‑connected entrepreneurs.