Humanizing or mechanizing the self? How mindset moderates AI usage on employee self-perception and job crafting

OBJECTIVE: To found out how employees interpret their roles and adjust their work in artificial intelligence (AI)-enabled contexts, this research examines the relationships between AI usage, employee self-perceptions, and job crafting, as well as the moderating role of implicit mindsets. METHODS: To test the hypotheses, we conducted a two-wave survey. Participants were recruited from an online platform. The final sample involved 252 full-time employees with experience of AI usage. RESULTS: Results suggest that the impact of AI usage on employees' self-perceptions and job crafting depends on their mindset. AI usage is more likely to enhance employees' self-perception of humanity and promote in job crafting among those with a growth mindset. In contrast, AI usage is more likely to enhance their self-perception of instrumentality and reduce job crafting among those with a fixed mindset. CONCLUSION: This research highlights the importance of implicit mindsets in shaping employees' self-perceptions and behavioral responses to AI usage. By adopting an implicit perspective and drawing on identity theory, it provides a more nuanced comprehension of how AI usage influences employees, offering both theoretical and practical implications.

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Publication Details

Journal
Acta Psychologica
Published
2026-04-28
DOI
https://doi.org/10.1016/j.actpsy.2026.106916
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Humanizing or mechanizing the self? How mindset moderates AI usage on employee self-perception and job crafting

Jia Luo, Xinyan Mu, Yanbin Liu, Jiayi Zheng
Acta Psychologica
AI in Service Interactions
article

Humanizing or mechanizing the self? How mindset moderates AI usage on employee self-perception and job crafting

Jia Luo, Xinyan Mu, Yanbin Liu, Jiayi Zheng
article en

Abstract

OBJECTIVE: To found out how employees interpret their roles and adjust their work in artificial intelligence (AI)-enabled contexts, this research examines the relationships between AI usage, employee self-perceptions, and job crafting, as well as the moderating role of implicit mindsets. METHODS: To test the hypotheses, we conducted a two-wave survey. Participants were recruited from an online platform. The final sample involved 252 full-time employees with experience of AI usage. RESULTS: Results suggest that the impact of AI usage on employees' self-perceptions and job crafting depends on their mindset. AI usage is more likely to enhance employees' self-perception of humanity and promote in job crafting among those with a growth mindset. In contrast, AI usage is more likely to enhance their self-perception of instrumentality and reduce job crafting among those with a fixed mindset. CONCLUSION: This research highlights the importance of implicit mindsets in shaping employees' self-perceptions and behavioral responses to AI usage. By adopting an implicit perspective and drawing on identity theory, it provides a more nuanced comprehension of how AI usage influences employees, offering both theoretical and practical implications.

Acta PsychologicaVol. 266
Ningbo University (CN), Ningbo University of Technology (CN), Chengdu University (CN)
Decent work and economic growth
Openalex Percentile: Top 5%
AI in Service Interactions
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