Customer Satisfaction on SHG Loans - A Case Study On APCOB

In India, Self-Help Groups (SHGs) have emerged as one of the most effective tools for advancing rural development, women's empowerment, and financial inclusion. These organizations unite women from comparable socioeconomic situations to pool their savings and support one another financially. Women who join SHGs have access to finance options that enable them to launch small enterprises, increase their income, and become financially independent. By providing loans and financial support for income-generating activities, the Andhra Pradesh State Cooperative Bank (APCOB) significantly contributes to the growth of the Self-Help Group (SHG) movement. APCOB's initiatives help raise rural women's living standards and promote community self-sufficiency. The goal of the study