Consumer Reviews and Regulation: Evidence from New York City Restaurants

This paper examines whether consumer reviews predict restaurant health violations and how online signals influence hygiene compliance and consumer demand.

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Publication Details

Journal
Marketing Science
Published
2026-04-27
DOI
https://doi.org/10.1287/mksc.2023.0088
Primary Topic
Food Safety and Hygiene
Type
article
Field-Weighted Citation Impact
0.00
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article

Consumer Reviews and Regulation: Evidence from New York City Restaurants

Chiara Farronato, Georgios Zervas
Marketing Science
Food Safety and Hygiene
article

Consumer Reviews and Regulation: Evidence from New York City Restaurants

Chiara Farronato, Georgios Zervas
article en

Abstract

This paper examines whether consumer reviews predict restaurant health violations and how online signals influence hygiene compliance and consumer demand.

Marketing Science
Boston University (US), National Bureau of Economic Research (US), University of Massachusetts Boston (US)
Openalex Percentile: Top 6%
Food Safety and Hygiene
DOISourceOpenAlex
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Consumer Reviews and Regulation: Evidence from New York City Restaurants — Chiara Farronato, Georgios Zervas · Marketing Science (2026) | TGRS Research Map | TGRS