Summarization of Customer Opinions and Visualization

Recently, intense research and development have been conducted in the field of Artificial Intelligence to find various techniques to implement this and create more advanced versions of the technology. Emotion Artificial Intelligence or opinion mining happens to be one such technique that provides advancement to Artificial Intelligence. By definition, opinion mining refers to the collection of different opinions or reviews of people with respect to a particular subject. Classification and categorization of these reviews in a consolidated manner of broad categories are known as summarization of these opinions. The representation of this information in the form of models, charts, and graphs is known as visualization of this summary. In the past couple of years, online platforms have increased rapidly. These platforms have advanced themselves to not just providing items that can be purchased but also other activities such as reservations, financial transactions, etc. In this work, various reviews (opinions) left by customers have been summarized and categorized into positive and negative classes. These have also been visualized for better understanding and help in comparison. The main objective is to ease decision-making and reduce time consumption.