A STUDY ON OPERATIONAL DELAYS IN IMPORT AND EXPORT LOGISTICS BY USING DELAY AND BOTTLE NECK ANALYSIS IN LOGISTEED INDIA'S FREIGHT OPERATIONS

Abstract: This study examines operational delays and bottleneck analysis in import-export freight operations at Logisteed India Pvt. Ltd. In today’s competitive logistics environment, identifying delays and eliminating bottlenecks is essential for improving operational efficiency and reducing turnaround time. The research aims to analyse existing freight processes, identify key delay factors, and determine the major bottlenecks affecting workflow performance. The study adopts a descriptive research design using both primary and secondary data. Primary data was collected from 200 respondents across various departments through structured questionnaires and direct interaction. Statistical tools such as percentage analysis, Chi-square test, and graphical representation were applied for analysis. The findings reveal that documentation errors, delays in customer document submission, customs clearance procedures, and port congestion are the major causes of operational delays. Internal issues such as manpower shortages, communication gaps, and system inefficiencies further contribute to bottlenecks in the logistics process. The study concludes that identifying and addressing bottlenecks through process improvement, digitalisation, standardisation of documentation, and enhanced coordination can significantly reduce delays and improve overall operational efficiency. Keywords: Delay Analysis, Bottleneck Analysis, Turnaround Time (TAT), Logistics, Freight Operations, Process Efficiency. Title: A STUDY ON OPERATIONAL DELAYS IN IMPORT AND EXPORT LOGISTICS BY USING DELAY AND BOTTLE NECK ANALYSIS IN LOGISTEED INDIA’S FREIGHT OPERATIONS Author: Mr. M. RAMPRAKASH, Mr. HARIPRASAD R International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 14, Issue 1, April 2026 - September 2026 Page No: 189-198 Research Publish Journals Website: www.researchpublish.com Published Date: 21-April-2026 DOI: https://doi.org/10.5281/zenodo.19678569 Paper Download Link (Source) https://www.researchpublish.com/papers/a-study-on-operational-delays-in-import-and-export-logistics-by-using-delay-and-bottle-neck-analysis-in-logisteed-indias-freight-operations