A STUDY ON CHALLENGES IN LOGISTICS OPERATIONS AND THEIR IMPACT ON SERVICE DELIVERY AT WORLDWIDE LOGISTICS

Abstract: Logistics plays a crucial role in modern business by ensuring the efficient movement of goods from the point of origin to the point of consumption (Ivanov, 2020). This study analyzes the key challenges in logistics operations and their impact on service delivery at Worldwide Logistics (India) Pvt. Ltd. Chennai. The research focuses on issues such as delays, coordination gaps, manpower shortages, communication barriers, and reliance on manual processes. Primary data was collected from 144 employees using a structured questionnaire and analyzed using percentage, mean score, and chi-square techniques. The findings reveal that operational challenges, particularly delays and coordination issues, significantly affect service delivery performance, while manual processes and communication gaps lead to inefficiencies. The study suggests that improving coordination, adopting digital technologies, enhancing manpower planning, and strengthening communication systems can improve logistics efficiency and overall customer satisfaction. Keywords: Logistics Operations, Service Delivery, Supply Chain Management, Operational Challenges, Delays, Coordination, Manpower, Communication Gaps, Digitalization, Customer Satisfaction. Title: A STUDY ON CHALLENGES IN LOGISTICS OPERATIONS AND THEIR IMPACT ON SERVICE DELIVERY AT WORLDWIDE LOGISTICS Author: Mr. KAMALNATH S, Dr. SHEEBA T International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 14, Issue 1, April 2026 - September 2026 Page No: 183-188 Research Publish Journals Website: www.researchpublish.com Published Date: 21-April-2026 DOI: https://doi.org/10.5281/zenodo.19676470 Paper Download Link (Source) https://www.researchpublish.com/papers/a-study-on-challenges-in-logistics-operations-and-their-impact-on-service-delivery-at-worldwide-logistics