Service Quality Management: A Predictor of Customers' Delight With Special Reference To Airlines

Indian Aviation Industry is one of the fastest growing airline industries in the world. The growth rate of the aviation sector in India is the highest in the world. The history of Indian Aviation Industry started in December 1912 with its first domestic air route between Karachi and Delhi. It was opened by the Indian Air Services in collaboration with the UK based Imperial Airways as an extension of London-Karachi flight of the Imperial Airways. Tata Sons Ltd., the first Indian airline, started a regular airmail service between Karachi and Madras three years later without any backing from the Indian government.