Satisfaction with rollator use in home environments: an exploratory quantitative study with open-ended responses and implications for age-friendly design

PURPOSE: Rollators are widely used in Germany, yet evidence on real-world usability and satisfaction in home environments, including contextual and service factors, remains limited. This study explored rollator use and user satisfaction in domestic settings. METHODS: outpatient care services. Use context and provision pathways were assessed; satisfaction was measured with Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0) and recommendation behaviour with the Net Promoter Score (NPS). Quantitative data were analysed descriptively; qualitative responses were thematically summarised. RESULTS: = .003), yielding an overall NPS of +49. Suggested improvements included brakes, suspension, handles, lighting, and follow-up services. CONCLUSIONS: Despite high satisfaction, observed defects and reported accidents indicate relevant safety concerns, alongside barriers related to context and services. Strengthening user-centered product-service design and follow-up may improve safety and long-term usability.