Providing financial incentives to residents does not improve emergency department length of stay

INTRODUCTION: Patient flow through the emergency department (ED) is a health system problem that requires a system-wide approach to interventions. We sought to help address ED flow by reducing consult-to-decision times for discharged and admitted ED patients requiring a specialist consultation. METHODS: This was a before-and-after study that involved implementing a pay-for-performance patient flow initiative that provided a financial incentive to residents from all specialty services for reducing consult-to-decision times for ED patients requiring consultant input by 20% for at least 6 months of the academic year. Patient flow metrics from the electronic health system were retrospectively collected to calculate the mean and median patient length of stay (LOS) by consulting service. The weighted LOS accounted for the proportion of consults completed by each clinical service. RESULTS: From 7/1/2022-6/31/2024, there were 38,840 ED specialty consultations. Before the intervention, the overall weighted mean LOS for patients requiring a consultant was 733 min (95% CI 726-740 min): 784 min (95% CI 776-792 min) for admitted patients and 531 min (95% CI 524-538 min) for discharged patients. At the end of the 2-year period, the overall weighted mean LOS was 1175 min (95% CI 1160-1190 min): 1348 min (95% CI 1336-1360 min) for admitted patients and 608 min (95% CI 601-614 min) for discharged patients. CONCLUSIONS: Offering financial incentives to trainees to reduce their consultation times did not overcome the systemic barriers to reducing ED LOS. Prioritizing patient flow without compromising resident education may require reimagining traditional team workflows.