Working on the Frontline of Dog Adoption: The Perspectives and Experiences of Animal Shelter Workers in RSPCA Queensland

Estimates suggest that approximately 400 million dogs are kept as pets worldwide. Despite their popularity, around 10% to 30% are surrendered to rescue shelters each year. Shelter workers play a pivotal role in the success of dog adoptions and provide ongoing support to help owners keep these dogs in their homes. However, research that captures their perspectives and experiences regarding the dog adoption process remains limited. Royal Society for the Prevention of Cruelty to Animals Queensland shelter teams participated in six focus group discussions to share their perspectives and experiences of the dog adoption process in their shelters. Reflexive thematic analysis of the gathered data generated three themes: 1. "Doing great adoptions" starts with an inclusive, well-resourced application process and a skilled team. 2. Finding the right fit involves navigating the duality of carer and advocate through honest, informative interactions with the whole family. 3. Successful outcomes involve supporting and educating the public to care for and keep their dog. This grounded understanding of the challenges facing shelters in their work could provide valuable feedback to help shelter leaders and staff develop policies and practices that support positive adoption outcomes, tailor programmes to local needs, and reduce return rates.