Effects of Framing and Identity Cues in Science Communication With and About AI

As AI increasingly participates in science communication, it is unclear how people evaluate AI as a source of scientific information. This study examines how message framing and identity cues shape public evaluations of communicative AI and whether these effects differ when AI is encountered through reading or direct interaction. Two preregistered online experiments in Germany contrasted science communication <em>about</em> AI (reading a news-style article) with science communication <em>with</em> AI (interacting with a chatbot), manipulating risk versus progress framing and human-like versus machine-like cues. In an article-based context (Experiment 1, <em>N</em> = 862), progress framing increased trust in AI, while machine-like wording further improved trust. In an interactive context (Experiment 2, <em>N</em> = 868), framing shaped evaluations indirectly by reducing fear, while human-like cues increased social presence and parasocial connection, producing indirect gains across key outcomes. Across both experiments, higher AI competence was associated with more positive evaluations. Overall, the findings show that framing and design cues exert modest but systematic effects that depend on the communicative format.

Authors

Institutions

Publication Details

Journal
Media and Communication
Published
2026-04-21
DOI
https://doi.org/10.17645/mac.11350
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Effects of Framing and Identity Cues in Science Communication With and About AI

Helena Bilandzić, Daniel Silva Luna, Martin Bürger
Media and Communication
AI in Service Interactions
article

Effects of Framing and Identity Cues in Science Communication With and About AI

Helena Bilandzić, Daniel Silva Luna, Martin Bürger
article en

Abstract

As AI increasingly participates in science communication, it is unclear how people evaluate AI as a source of scientific information. This study examines how message framing and identity cues shape public evaluations of communicative AI and whether these effects differ when AI is encountered through reading or direct interaction. Two preregistered online experiments in Germany contrasted science communication <em>about</em> AI (reading a news-style article) with science communication <em>with</em> AI (interacting with a chatbot), manipulating risk versus progress framing and human-like versus machine-like cues. In an article-based context (Experiment 1, <em>N</em> = 862), progress framing increased trust in AI, while machine-like wording further improved trust. In an interactive context (Experiment 2, <em>N</em> = 868), framing shaped evaluations indirectly by reducing fear, while human-like cues increased social presence and parasocial connection, producing indirect gains across key outcomes. Across both experiments, higher AI competence was associated with more positive evaluations. Overall, the findings show that framing and design cues exert modest but systematic effects that depend on the communicative format.

Media and CommunicationVol. 14
University of Augsburg (DE)
Quality Education
Openalex Percentile: Top 17%
AI in Service Interactions
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

Effects of Framing and Identity Cues in Science Communication With and About AI — Helena Bilandzić, Daniel Silva Luna, et al. · Media and Communication (2026) | TGRS Research Map | TGRS