Exploring the role of mentor support in internship skill development and employability: a PLS-SEM approach

Purpose This study examines the influence of mentor support (MS) on the development of professional skills (PS) and professional growth (PG) during internships, and how these factors contribute to perceived employability among interns. The findings align with previous research demonstrating the significant role mentors play in professional skill development and growth. The results indicate that MS not only directly enhances PS but also fosters overall PG, which in turn boosts interns’ perceived employability. Employability here refers to students’ self-perceived employability confidence and not actual job absorption. Additionally, PS and PG were found to mediate the relationship between MS and perceived employability, underscoring the critical role of mentorship in preparing interns for the job market. This study highlights the importance of mentorship in the professional development of interns and its implications for career readiness. Design/methodology/approach A seven-point Likert scale questionnaire was used to measure mentor support (MS), professional skills (PS), professional growth (PG) and perceived employability (EMP). Structural equation modeling (SEM) path analysis was conducted using SmartPLS 4.0 on data collected from 120 MBA students. Findings It was found that MS directly and indirectly impacts perceived employability. Also, PS and PG mediate the relationship between MS and perceived employability. The study establishes that the positive impact of MS plays on PS and employability. Originality/value This study addresses a significant research gap by applying quantitative predictive analytics (PLS-SEM). It highlights the serial mediation of professional skill development and PG in the relationship between mentorship and employability. The study adds value by aligning with Bandura's self-efficacy theory and showcasing how MS fosters both skills and confidence in interns, making them industry-ready. It provides practical implications for internship design, suggesting structured mentorship training and placement under competent mentors to optimize outcomes.