Human– <scp>AI</scp> partnerships: Living and working with <scp>AI</scp> Assistants, <scp>AI</scp> Agents, and <scp>AI</scp> Companions

Abstract As the use of interactive artificial intelligence (AI) expands exponentially, it will permeate into many aspects of consumers' lives, including decision‐making and consumption. As marketers, it is important to understand how consumers currently use interactive AI and how this usage will evolve. We propose that the increased functionality of interactive AI will encourage consumers to view many interactive AI products as long‐term partners, instead of as static tools for finite tasks. Consequently, the future uses of interactive AI will be determined not only by the advancement of the underlying technology but also by consumer responses to repeated interactions with AI technology. We propose a taxonomy of human–AI partnerships (i.e., AI Assistants, AI Agents, AI Companions), provide a profile for each type of AI partner, anticipate how AI partnerships will evolve over time, and discuss how this evolution will influence AI usage. Finally, we provide an extensive agenda for future research.

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Institutions

Publication Details

Journal
Journal of Consumer Psychology
Published
2026-04-16
DOI
https://doi.org/10.1002/jcpy.70025
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Human– AI partnerships: Living and working with AI Assistants, AI Agents, and AI Companions

Dan Hamilton Rice, Ripinka Koli Patil, Chris Janiszewski
Journal of Consumer Psychology
AI in Service Interactions
article

Human– AI partnerships: Living and working with AI Assistants, AI Agents, and AI Companions

Dan Hamilton Rice, Ripinka Koli Patil, Chris Janiszewski
article en

Abstract

Abstract As the use of interactive artificial intelligence (AI) expands exponentially, it will permeate into many aspects of consumers' lives, including decision‐making and consumption. As marketers, it is important to understand how consumers currently use interactive AI and how this usage will evolve. We propose that the increased functionality of interactive AI will encourage consumers to view many interactive AI products as long‐term partners, instead of as static tools for finite tasks. Consequently, the future uses of interactive AI will be determined not only by the advancement of the underlying technology but also by consumer responses to repeated interactions with AI technology. We propose a taxonomy of human–AI partnerships (i.e., AI Assistants, AI Agents, AI Companions), provide a profile for each type of AI partner, anticipate how AI partnerships will evolve over time, and discuss how this evolution will influence AI usage. Finally, we provide an extensive agenda for future research.

Journal of Consumer Psychology
Louisiana State University (US), University of Florida (US), Southern Illinois University Edwardsville (US)
Partnerships for the goals
Openalex Percentile: Top 16%
AI in Service Interactions
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