Improving performance and retention in the tourism sector

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Firms struggling to retain employees can adopt high-performance work systems (HPWS). By focusing on the different categories of these HR systems, employers become better positioned to improve job satisfaction among workers, which should subsequently have a positive impact on performance and also reduce turnover intentions. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.