Do nurse performance appraisals reflect caring behaviors? Evidence from an Indonesian hospital

Introduction: Nurses' caring behavior is central to the quality and humanistic orientation of nursing services. However, many hospital performance appraisals remain task-oriented and may insufficiently reflect caring competencies essential to patient-centered care. This study examined the association between nurses' caring behavior and Individual Performance Index (IPI) scores and identified caring dimensions requiring improvement. Methods: A cross-sectional study was conducted among 228 nurses in a public hospital in Jakarta, Indonesia, recruited through simple random sampling. Caring behavior was measured using the Caring Behavior Inventory (CBI-42), and IPI was self-entered by nurses based on their most recent official monthly appraisal report. Spearman's rank correlation was used (two-tailed, α = 0.05). Results: = 0.680), although both measures were generally high (median CBI = 3.50 [2.00-4.00]; median IPI = 1.00 [0.80-1.10]). Positive connectedness (3.44) and attentiveness to others' experiences (3.50) were comparatively lower than the other caring dimensions. Discussion: Current appraisal systems may not adequately capture caring competencies. Integrating explicit caring indicators into nurse performance evaluation may strengthen workforce development and support patient-centered health systems. Conclusion: Nurse performance appraisal scores were not significantly associated with caring behavior, suggesting that existing appraisal systems may not adequately reflect caring competencies in nursing practice. Incorporating explicit caring-related indicators into performance evaluation may improve the alignment between assessed performance and the humanistic goals of nursing care.

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Publication Details

Journal
Frontiers in Health Services
Published
2026-04-15
DOI
https://doi.org/10.3389/frhs.2026.1773688
Primary Topic
Nursing education and management
Type
article
Field-Weighted Citation Impact
0.00

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article

Do nurse performance appraisals reflect caring behaviors? Evidence from an Indonesian hospital

Kuntarti Kuntarti, Irfan Rahmayanto
Frontiers in Health Services
Nursing education and management
article

Do nurse performance appraisals reflect caring behaviors? Evidence from an Indonesian hospital

Kuntarti Kuntarti, Irfan Rahmayanto
article en

Abstract

Introduction: Nurses' caring behavior is central to the quality and humanistic orientation of nursing services. However, many hospital performance appraisals remain task-oriented and may insufficiently reflect caring competencies essential to patient-centered care. This study examined the association between nurses' caring behavior and Individual Performance Index (IPI) scores and identified caring dimensions requiring improvement. Methods: A cross-sectional study was conducted among 228 nurses in a public hospital in Jakarta, Indonesia, recruited through simple random sampling. Caring behavior was measured using the Caring Behavior Inventory (CBI-42), and IPI was self-entered by nurses based on their most recent official monthly appraisal report. Spearman's rank correlation was used (two-tailed, α = 0.05). Results: = 0.680), although both measures were generally high (median CBI = 3.50 [2.00-4.00]; median IPI = 1.00 [0.80-1.10]). Positive connectedness (3.44) and attentiveness to others' experiences (3.50) were comparatively lower than the other caring dimensions. Discussion: Current appraisal systems may not adequately capture caring competencies. Integrating explicit caring indicators into nurse performance evaluation may strengthen workforce development and support patient-centered health systems. Conclusion: Nurse performance appraisal scores were not significantly associated with caring behavior, suggesting that existing appraisal systems may not adequately reflect caring competencies in nursing practice. Incorporating explicit caring-related indicators into performance evaluation may improve the alignment between assessed performance and the humanistic goals of nursing care.

Frontiers in Health ServicesVol. 6
Institute of Chemical Biology and Fundamental Medicine (RU), Rumah Sakit Umum Pusat Nasional Dr. Cipto Mangunkusumo (ID)
Universitas Indonesia, Direktorat Riset dan Pengabdian Masyarakat
Openalex Percentile: Top 21%
Nursing education and management
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