Development of a three-dimensional evaluation system for outpatient healthcare quality in stomatological hospitals

Objective: To develop a three-dimensional (structure-process-outcome) evaluation index system for outpatient healthcare quality tailored to the "large outpatient, small inpatient" operational characteristics of stomatological hospitals in China, addressing the current monitoring gap of over-reliance on outcome measures while neglecting structural and process dimensions. Methods: coefficient was applied to assess reliability. Results: coefficients for all dimensions ranged from 0.604 to 0.975. Conclusion: By shifting quality control checkpoints forward to the care delivery process (highest weight assigned to process quality), this index system facilitates a paradigm shift from "post-hoc remediation" to "proactive prevention" in quality management. It provides an evidence-based tool for standardized quality evaluation, cross-regional benchmarking, and quality monitoring under DRG/DIP payment reforms in stomatological hospitals, offering significant public health administration value.