Policing in service innovation: The role of artificial intelligence and big data capabilities and organizational impact

This study examines the relationships between artificial intelligence capability (AIC), big data capability (BDC), and organizational impact on service innovation (SI) in policing, with a focus on how organizational impact mediates these relationships. Data from 266 police managers in Abu Dhabi and Dubai were analyzed using structural equation modeling. The findings reveal that AIC and BDC positively influence SI and organizational impact, with organizational impact also playing a mediating role. This research addresses a gap in empirical studies by demonstrating how AIC and BDC serve as essential digital capabilities driving SI within police forces.