"Alone and Adrift in Analytics" - Insights from Long-term Involvements with stroke Clinicians when Using Care Quality Monitoring Systems

Care quality improvement systems (CQIS) allow hospitals to monitor and improve their care by analysing performance data. However, many CQIS fail at helping clinicians improve as they see decreased use and stagnating care quality. In this paper, we investigate the use of one CQIS through ten qualitative activities carried out across five years. We synthesize and present our results regarding specific problems various stakeholders face, exact data visualization tasks that clinicians struggle with, and concrete solutions described by clinicians. Our research proposes steps that designers can take towards integrating data analysis interfaces and automating tasks in CQIS to assist with concrete data visualization problems identified by the 74 clinicians who participated in our study.