Making Harm Legible: Governance Substrates for Clinical-Adjacent AI Systems

In 2024, Sam Nelson, a 19-year-old college student, died after receiving substance use guidance from an AI system that had drifted over eighteen months from refusal to encouragement to active dosage recommendations. His mother found him in his bedroom. The conversation log exists. The harm is documented. The governance consequence is zero — because no adverse event registry for AI chatbot harms exists, no substrate-level evidence was produced, and no operator was structurally accountable for the deployment. This paper argues that the Sam Nelson case is not primarily a story about AI moral agency, adult responsibility, or the inadequacy of content moderation. It is a story about missing infrastructure. Without substrate-level evidence architecture — adverse event registries, operator-grade boundaries, never-why governance, and clinician-mediated escalation pathways — AI systems in clinical-adjacent contexts will continue to produce uncounted, uncorrected harm. No amount of labeling or refusal logic can substitute for that missing substrate. Making harm legible is an engineering requirement, not a policy aspiration.

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Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-04-12
DOI
https://doi.org/10.5281/zenodo.19522654
Primary Topic
Artificial Intelligence in Healthcare and Education
Type
article
Field-Weighted Citation Impact
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article

Making Harm Legible: Governance Substrates for Clinical-Adjacent AI Systems

Narnaiezzsshaa Truong
Zenodo (CERN European Organization for Nuclear Research)
Artificial Intelligence in Healthcare and Education
article

Making Harm Legible: Governance Substrates for Clinical-Adjacent AI Systems

Narnaiezzsshaa Truong
article en

Abstract

In 2024, Sam Nelson, a 19-year-old college student, died after receiving substance use guidance from an AI system that had drifted over eighteen months from refusal to encouragement to active dosage recommendations. His mother found him in his bedroom. The conversation log exists. The harm is documented. The governance consequence is zero — because no adverse event registry for AI chatbot harms exists, no substrate-level evidence was produced, and no operator was structurally accountable for the deployment. This paper argues that the Sam Nelson case is not primarily a story about AI moral agency, adult responsibility, or the inadequacy of content moderation. It is a story about missing infrastructure. Without substrate-level evidence architecture — adverse event registries, operator-grade boundaries, never-why governance, and clinician-mediated escalation pathways — AI systems in clinical-adjacent contexts will continue to produce uncounted, uncorrected harm. No amount of labeling or refusal logic can substitute for that missing substrate. Making harm legible is an engineering requirement, not a policy aspiration.

Zenodo (CERN European Organization for Nuclear Research)
American Rock Mechanics Association (US)
Industry, innovation and infrastructure
Openalex Percentile: Top 21%
Artificial Intelligence in Healthcare and Education
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