The (dis-)advantages of telehealth consultation for allied health services: a scoping review

BACKGROUND: The COVID-19 pandemic resulted in an uptake of teleconsultations across the healthcare sector, including for allied health services. However, (dis-)advantages specific to allied health services are under-researched. The aim of this scoping review is the understand the (dis-)advantages patients and providers perceive when using teleconsultations for allied health services. METHODS: This scoping review was conducted using the JBI methodology for scoping reviews and reported according to the PRISMA-ScR statement. The final search was conducted in January 2024, through the databases MEDLINE Complete, EMBASE, CINAHL, PsycINFO, AMED Allied and Complementary Medicine. Studies were eligible for inclusion if they reported qualitative findings on the (dis-)advantages of teleconsultations for allied health services from a patient's and/or provider's perspective. The screening process was conducted by two independent researchers, while the data extraction and inductive analysis were performed by the first author. RESULTS: We identified 116 eligible articles. Eight categories were identified from a patient's perspective, including improved access to care, resource savings, convenience, comfort, reduced infection risk, effects on therapy, privacy, and patient-provider relationship. From the provider's perspective, additional categories included telehealth as a trigger for change and improvement, the patients in their own home, disruptions, interpreters, efficiency, changes to workday, and safety and risks. CONCLUSION: While there are clear advantages, such as improved access to care, and disadvantages, such as the lack of hands-on treatment, the impact of telehealth often depends on the individual context of both the provider and the patient. Although some aspects are broadly relevant across all allied health professions, there are notable differences in the suitability of telehealth for specific services. Understanding the disadvantages and advantages of teleconsultations is key to informing policies and identifying suitable applications of telehealth.