Enabling Change: A Multi-Case Study of Philippine NGOs’ Role in Community Transformation

Abstract This research examined the role of nongovernmental organizations (NGOs) in community transformation through the experiences of six Philippine-based development NGOs and their community partners, who were winners/finalists of the nationwide Galing Pook Citizenship Awards. We used a combination of a backward mapping approach and a multi-case study design in gathering narratives through 16 interviews and 20 focus group discussions with 39 NGO leaders and staff as well as 122 members and leaders of communities who have successfully undergone transformation. Results show that community readiness and buy-in, NGO leadership and brand equity, and support from local government and funding partners helped enable the change. Transformation strategies utilized by the NGOs with the community that catalyzed and helped sustain the change include building trust, empowering the community through capacity building, adhering to standards and constantly monitoring the programs, sustaining responsiveness through emerging programs, and aligning initiatives with local government goals. These responsive and holistic approaches helped enhance the quality of life in the community, enabled community engagement and commitment to change, and institutionalized programs through local government policies/support. The study presents valuable theoretical insights synthesized through a proposed model for engendering community transformation that highlights cocreation and co-ownership of change by NGOs and communities.