Integrative operations management framework for large-scale tertiary hospitals: a multidisciplinary empirical analysis

Purpose An interdisciplinary operational management framework, which includes strategic planning, business performance and operations management groups for large tertiary public hospitals, has been proposed to address issues such as resource distribution and inefficient cross-departmental collaboration. Design/methodology/approach Data were collected from January 2023 to December 2024 at a large hospital in Eastern China for a case study. Based on resource orchestration theory, this study thoroughly checks the application effect of the operational management framework in a case hospital by employing both qualitative and quantitative analyses. Findings Collaboration efficiency and resource allocation had been rationalized, a 30% reduction in patient wait times and a 2.5-day decrease in hospital stays. Hospital efficiency increased from 0.72 to 0.88, enhancing patient and employee satisfaction. Originality/value Hospital operations, patient experience and sustainable hospital development have been enhanced and supported, offering valuable insights for global hospital management practices.