Digital Public Health Interventions in Malaysia: A Scoping Review of User Acceptance, Usability, Health Outcomes, and Implementation Challenges

ABSTRACT Digital health integration into the healthcare system has shown promising health outcomes and service efficiency in recent years. But the level of use of digital health and the factors associated with technology acceptance among Malaysian public have not been adequately studied. The PRISMA‐ScR framework is used to assess the degree of user acceptance, usability features, health related outcomes and the major challenges in relaying its implementation. Articles published from 2021 to 2024 were sought in four main databases. Altogether, 16 articles were included in this review. High (≥ 70%) acceptance and positive attitudes towards digital health tools were reported among Malaysian populations in the studies. Usability attributes mainly identified regarding the acceptance of technology are perceived usefulness ( n = 15), learnability ( n = 7) and ease of use ( n = 7). Better adherence to treatment and self‐management of disease were positively correlated with better health. Key barriers were limited access to internet, language difficulties, privacy concerns and low level of digital literacy. Sustainable digital transformation in Malaysia can also be addressed through a focus on the development of multilingual apps, offline availability and targeted digital literacy programs among vulnerable populations to reduce inequalities and promote inclusivity.