Crowdsourced Civic Issue Reporting and Resolution System

The Crowdsourced Civic Issue Reporting and Resolution System is a web-based application aimed at improving communication between citizens, government departments, and administrative authorities. The system enables users to report civic issues such as sanitation problems, road damage, and infrastructure faults by uploading live images and detailed descriptions, thereby promoting active citizen participation. The platform is divided into three main modules: User, Department, and Admin. Users can securely register through an email verification process and submit complaints. They receive real-time updates about their complaints via email and can track progress through their accounts. Additionally, users can provide feedback after issue resolution, ensuring transparency and accountability. Departments can register, log in, and view assigned complaints. They manage the resolution process by updating complaint status in two stages: “In Progress” and “Completed.” Upon completion, departments upload live images of the resolved issue as proof, which is visible to users. Departments can also manage their profiles and review feedback submitted by users. The Admin module acts as a supervisory authority, allowing management of departments, monitoring of complaints, and enforcement of timely resolution. If any issue remains unresolved beyond a specified time, the admin can send email notifications to the respective department to mark urgency. The system also provides analytical dashboards with charts for performance evaluation, along with features to manage usernames and passwords. To enhance security, user credentials are protected using the MD5 hashing technique, ensuring that passwords are stored in encrypted form within the database, thereby reducing the risk of unauthorized access.