Normalization of toxicity in organizations: A multilevel process framework of toxicity normalization cascade

Abstract Workplace toxicity imposes enormous costs on employees, organizations, and society, yet scholarship lacks an integrated explanation of how harmful practices become routine and why they endure. This article develops the toxicity normalization cascade (TNC), a multilevel process framework addressing two interrelated questions: how does workplace toxicity become normalized, and why does it persist through leadership changes, regulatory interventions, and sincere reform efforts? Drawing on foundational theories of normalization of deviance and corruption, moral disengagement theory, and structuration theory, TNC traces how four dimensions of organizational context generate systemic pressures that activate psychological mechanisms of normalization. These mechanisms co‐evolve through social interaction and crystallize into normalized toxic culture. The framework's central contribution is the reproduction mechanism: the process through which normalized culture feeds back to reconstitute the systemic pressures that enabled its emergence, creating self‐perpetuating cascades. Six testable propositions specify the framework's architecture. We present an illustrative application, demonstrate generalizability across organizational contexts, propose a research agenda, and derive practical implications for systemic intervention.

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Publication Details

Journal
Journal of Occupational and Organizational Psychology
Published
2026-03-31
DOI
https://doi.org/10.1111/joop.70108
Primary Topic
Workplace Violence and Bullying
Type
article
Field-Weighted Citation Impact
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article

Normalization of toxicity in organizations: A multilevel process framework of toxicity normalization cascade

Milena Tekeste, Mustafa F. Özbilgin, Aybike Mergen
Journal of Occupational and Organizational Psychology
Workplace Violence and Bullying
article

Normalization of toxicity in organizations: A multilevel process framework of toxicity normalization cascade

Milena Tekeste, Mustafa F. Özbilgin, Aybike Mergen
article en

Abstract

Abstract Workplace toxicity imposes enormous costs on employees, organizations, and society, yet scholarship lacks an integrated explanation of how harmful practices become routine and why they endure. This article develops the toxicity normalization cascade (TNC), a multilevel process framework addressing two interrelated questions: how does workplace toxicity become normalized, and why does it persist through leadership changes, regulatory interventions, and sincere reform efforts? Drawing on foundational theories of normalization of deviance and corruption, moral disengagement theory, and structuration theory, TNC traces how four dimensions of organizational context generate systemic pressures that activate psychological mechanisms of normalization. These mechanisms co‐evolve through social interaction and crystallize into normalized toxic culture. The framework's central contribution is the reproduction mechanism: the process through which normalized culture feeds back to reconstitute the systemic pressures that enabled its emergence, creating self‐perpetuating cascades. Six testable propositions specify the framework's architecture. We present an illustrative application, demonstrate generalizability across organizational contexts, propose a research agenda, and derive practical implications for systemic intervention.

Journal of Occupational and Organizational PsychologyVol. 99(2)
University of London (GB), Özyeğin University (TR), Brunel University of London (GB), University of Reading (GB)
Peace, Justice and strong institutions
Openalex Percentile: Top 40%
Workplace Violence and Bullying
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