Youth supporting youth online: A content analysis of peer counselling at the online chat of @ease

Background: Accessible early intervention is crucial given the high prevalence of youth mental health problems. In addition to walk-in peer counselling for 12-25-year-olds, the @ease centres in the Netherlands offer an online chat service. This study aimed to contribute to the limited literature on online peer support by analysing links between topics, counselling techniques, and young people's responses, informing larger future analyses and practice. Methods: . A logistic regression analysis in SPSS 27 was conducted to explore associations between counselling techniques and response types. Results: = 0.002). Conclusions: Actively listening through empathising/affirming, without directly asking a question or giving advice, helped young people in opening up when accessing online chat peer counselling. Future research could leverage large language models to enable extensive, topic-specific analyses, as the present sample size warrants carefulness in drawing conclusions, though complying with standards for qualitative research and sufficient counts for quantitative analysing. Gained insights can help optimize online peer support for youth such as that offered by @ease.