Addressing consumer complaints in US retail banking: a hybrid AI-human service

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Authors

Sifat Mahmud (ORCID: https://orcid.org/0009-0007-1797-9824)

Publication Details

Journal: International Journal of Financial Innovation in Banking
Published: 2026-01-01
DOI: https://doi.org/10.1504/ijfib.2026.10077303
Primary Topic: AI in Service Interactions
Type: article
Field-Weighted Citation Impact: 0.00

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article

Addressing consumer complaints in US retail banking: a hybrid AI-human service

Sifat Mahmud

Jan 1, 2026

International Journal of Financial Innovation in Banking

AI in Service Interactions

article

Addressing consumer complaints in US retail banking: a hybrid AI-human service

Sifat Mahmud

January 1, 2026article en

Abstract

International Journal of Financial Innovation in BankingVol. 3(4)

Life in Land

Openalex Percentile: Top 4%

AI in Service Interactions

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Addressing consumer complaints in US retail banking: a hybrid AI-human service — Sifat Mahmud · International Journal of Financial Innovation in Banking (2026) | TGRS Research Map | TGRS