Customers Attitude Towards Paperless And Eco-Friendly Banking Transactions

Paperless and eco-friendly banking transactions have emerged as essential components of modern sustainable banking practices. With the rapid advancement of digital technology and increasing environmental concerns, banks are shifting towards paperless operations to reduce ecological impact and enhance operational efficiency. This study analyses customers' attitudes towards such services, focusing on their willingness to adopt, perceived convenience, and behavioural responses. The research is based on primary data collected from 150 respondents through a structured questionnaire using the snowball sampling technique. Percentage analysis has been employed to interpret the data. The findings reveal that customers exhibit a highly positive attitude towards paperless banking, with a majority expressing enthusiasm and willingness to adopt eco-friendly services due to their convenience, time-saving nature, and environmental benefits. However, a small proportion of customers remain cautious due to security concerns, lack of digital literacy, and habitual dependence on traditional banking methods. The study concludes that strengthening awareness, trust, and technological accessibility can significantly enhance the adoption of paperless banking.