Survey: Consumers call for improved behavioral health technology

Findings from a national consumer survey suggest that some of the biggest gaps in behavioral health care emerge not during clinical visits, but in the extended periods between appointments, according to findings released from Cantata Health Solutions, a provider of technology solutions for behavioral health and human services. While consumers report frequent use of patient portals, many say these tools fall short of supporting recovery when it matters most, creating downstream costs for providers in the form of disengagement, inconsistent progress and missed opportunities to reinforce care.