Patient Portal Helpline Outreach and Telehealth Visit Completion: A Randomized Controlled Quality Improvement Project
Health systems looking to improve telehealth video usage can consider utilizing a centralized helpline for proactive outreach and instruction to patients without activated patient portals prior to scheduled telehealth appointments, but alternate approaches are needed to improve telehealth visit attendance and patient portal enrolment.
Authors
- Hannah Jackson (ORCID: https://orcid.org/0000-0003-0294-1587)
- K. K. Chen
- Sarah Rose Cass
- Michele Rains
- Marc Michaels
- Emmanuel Amezquita
- Benjamin Oppong‐Dwamena
- Dustin Hunsinger
Institutions
- New York City Health and Hospitals Corporation (US)
- New York University (US)
Publication Details
- Journal
- Journal of Evaluation in Clinical Practice
- Published
- 2026-03-01
- DOI
- https://doi.org/10.1111/jep.70420
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00