THE IMPACT OF ORGANIZATIONAL CULTURE ON MOBBING AND ORGANIZATIONAL OSTRACISM IN HOTELS

This study aims to investigate the impact of organizational culture on mobbing (psychological harassment) and organizational ostracism in five-star thermal hotels operating in Afyonkarahisar.In the contemporary service industry, particularly within hotels where human interaction and emotional labor constitute essential components of service delivery, the quality of interpersonal relations among employees and the social climate shaped by organizational structures play a critical role.Within this context, organizational culture functions as a fundamental determinant of employee behavior, thereby significantly influencing employees' workplace experiences and their psychological well-being.Accordingly, examining the relationships among organizational culture, mobbing, and organizational ostracism is of considerable importance for advancing the understanding of workplace dynamics and employee relations in the hospitality sector.This study employed a quantitative research design.Data were collected through a survey administered to 456 employees working in five-star thermal hotels operating in Afyonkarahisar.The collected data were analyzed using descriptive statistics, correlation analysis, and regression analysis.The findings revealed significant relationships among organizational culture, mobbing, and organizational ostracism.Moreover, the results indicate that organizational culture in five-star thermal hotels, has a significant negative effect on both mobbing behaviors and organizational ostracism.