The impact of enterprise artificial intelligence applications on employee emotional labour

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

Authors

Publication Details

Journal
International Journal of Information and Communication Technology
Published
2026-01-01
DOI
https://doi.org/10.1504/ijict.2026.10077260
Primary Topic
Emotional Labor in Professions
Type
article
Field-Weighted Citation Impact
0.00
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article

The impact of enterprise artificial intelligence applications on employee emotional labour

Shuangshuang Chen
International Journal of Information and Communication Technology
Emotional Labor in Professions
article

The impact of enterprise artificial intelligence applications on employee emotional labour

Shuangshuang Chen
article en

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

International Journal of Information and Communication TechnologyVol. 27(32)
Openalex Percentile: Top 13%
Emotional Labor in Professions
DOIOpen Access PDFOpenAlex
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The impact of enterprise artificial intelligence applications on employee emotional labour — Shuangshuang Chen · International Journal of Information and Communication Technology (2026) | TGRS Research Map | TGRS