A longitudinal study of ERP system capabilities and value

This study investigates the enduring significance of enterprise resource planning (ERP) systems and their contribution to business value, focusing on three core capabilities: ERP routinization, collaboration, and analytics. Grounded in the resource-based view (RBV), our research examines how these capabilities evolve over a five-year period (2015 to 2020) and jointly influence ERP value. The empirical evidence confirms that each capability exerts a positive effect on ERP value, yet their impact differs notably over time. Specifically, while analytics and routinization exhibit a gradual decrease in importance, collaboration experiences a marked decline if not actively maintained. These results highlight the need for consistent investments in daily ERP usage, coordinated cross-functional collaboration, and data-driven decision-making in order to maximize and sustain ERP value.