Employee Net Promoter Score Links Nursing Satisfaction to Quality of Care Before and During the COVID‐19 Pandemic

eNPS is a one-question survey that is easy to deliver, simple to interpret, and is associated with perceived quality of care. Nursing management can use it to track progress over time and understand reasons for job dissatisfaction on their units.

Publication Details

Journal
Journal of Nursing Management
Published
2026-01-01
DOI
https://doi.org/10.1155/jonm/1209322
Primary Topic
Patient Satisfaction in Healthcare
Type
article
Field-Weighted Citation Impact
0.00
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article

Employee Net Promoter Score Links Nursing Satisfaction to Quality of Care Before and During the COVID‐19 Pandemic

Journal of Nursing Management
Patient Satisfaction in Healthcare
article

Employee Net Promoter Score Links Nursing Satisfaction to Quality of Care Before and During the COVID‐19 Pandemic

article en

Abstract

eNPS is a one-question survey that is easy to deliver, simple to interpret, and is associated with perceived quality of care. Nursing management can use it to track progress over time and understand reasons for job dissatisfaction on their units.

Journal of Nursing ManagementVol. 2026(1)
Openalex Percentile: Top 14%
Patient Satisfaction in Healthcare
DOIOpen Access PDFOpenAlex
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Employee Net Promoter Score Links Nursing Satisfaction to Quality of Care Before and During the COVID‐19 Pandemic · Journal of Nursing Management (2026) | TGRS Research Map | TGRS