Perceived Usability as a Factor Associated with Clinical Outcomes in Mobile Health Diabetes Management: A Bayesian Mediation and Equity Analysis

<b>Background:</b> While mobile health (mHealth) interventions show promise for type 2 diabetes management, mechanisms linking user experience to clinical outcomes remain poorly understood. We hypothesized that perceived usability may mediate associations between patient characteristics and short-term clinical changes, with implications for health equity in digital interventions. <b>Methods:</b> Secondary analysis of the intervention arm from a randomized controlled trial in urban Mexican primary care (ClinicalTrials.gov NCT05924516). Participants used a diabetes self-management mobile application for 90 days. We assessed usability with the validated Computer System Usability Questionnaire (CSUQ; 16 items, 7-point scale) and measured clinical changes in body mass index (BMI), systolic blood pressure (SBP), and HbA1c. Bayesian mediation analysis (literature-informed priors) examined interface quality as a mediator of age-related clinical effects. Item-level analysis identified educational disparities in specific usability dimensions using independent <i>t</i>-tests adjusted for multiple comparisons. <b>Results:</b> Mean overall usability was 5.20/7 (SD = 0.89, 74th percentile). Interface quality mediated 39% of the age-SBP association. Participants experiencing high usability (≥6) versus low usability showed BMI reduction -0.78 vs. -0.21 kg/m<sup>2</sup> (Cohen's d = 0.56) and SBP reduction -7.3 vs. -1.2 mmHg (Cohen's d = 0.51). No mediation effect was observed for HbA1c change. Users with ≤primary education (41% of sample) scored 1.9 points lower on error messages (3.2 vs. 5.1, <i>p</i> < 0.01) and 1.4 points lower on help documentation (3.6 vs. 5.0, <i>p</i> < 0.03). These disparities persisted after controlling for age and baseline severity. <b>Conclusions:</b> Perceived usability was associated with a potential mechanistic pathway linking user experience to clinical outcomes. Higher usability scores were associated with clinically meaningful improvements in cardiometabolic parameters. Educational disparities in understanding error messages and helping documentation represent modifiable design barriers. Implementing contextual error explanations with visual examples and plain-language help content may enhance both clinical effectiveness and equity in digital diabetes interventions.

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Journal
Journal of Clinical Medicine
Published
2026-03-23
DOI
https://doi.org/10.3390/jcm15062465
Primary Topic
Mobile Health and mHealth Applications
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article

Perceived Usability as a Factor Associated with Clinical Outcomes in Mobile Health Diabetes Management: A Bayesian Mediation and Equity Analysis

C Bermúdez-Tamayo, María del Carmen Gogeascoechea-Trejo, Óscar Montes
Journal of Clinical Medicine
Mobile Health and mHealth Applications
article

Perceived Usability as a Factor Associated with Clinical Outcomes in Mobile Health Diabetes Management: A Bayesian Mediation and Equity Analysis

C Bermúdez-Tamayo, María del Carmen Gogeascoechea-Trejo, Óscar Montes
article en

Abstract

<b>Background:</b> While mobile health (mHealth) interventions show promise for type 2 diabetes management, mechanisms linking user experience to clinical outcomes remain poorly understood. We hypothesized that perceived usability may mediate associations between patient characteristics and short-term clinical changes, with implications for health equity in digital interventions. <b>Methods:</b> Secondary analysis of the intervention arm from a randomized controlled trial in urban Mexican primary care (ClinicalTrials.gov NCT05924516). Participants used a diabetes self-management mobile application for 90 days. We assessed usability with the validated Computer System Usability Questionnaire (CSUQ; 16 items, 7-point scale) and measured clinical changes in body mass index (BMI), systolic blood pressure (SBP), and HbA1c. Bayesian mediation analysis (literature-informed priors) examined interface quality as a mediator of age-related clinical effects. Item-level analysis identified educational disparities in specific usability dimensions using independent <i>t</i>-tests adjusted for multiple comparisons. <b>Results:</b> Mean overall usability was 5.20/7 (SD = 0.89, 74th percentile). Interface quality mediated 39% of the age-SBP association. Participants experiencing high usability (≥6) versus low usability showed BMI reduction -0.78 vs. -0.21 kg/m<sup>2</sup> (Cohen's d = 0.56) and SBP reduction -7.3 vs. -1.2 mmHg (Cohen's d = 0.51). No mediation effect was observed for HbA1c change. Users with ≤primary education (41% of sample) scored 1.9 points lower on error messages (3.2 vs. 5.1, <i>p</i> < 0.01) and 1.4 points lower on help documentation (3.6 vs. 5.0, <i>p</i> < 0.03). These disparities persisted after controlling for age and baseline severity. <b>Conclusions:</b> Perceived usability was associated with a potential mechanistic pathway linking user experience to clinical outcomes. Higher usability scores were associated with clinically meaningful improvements in cardiometabolic parameters. Educational disparities in understanding error messages and helping documentation represent modifiable design barriers. Implementing contextual error explanations with visual examples and plain-language help content may enhance both clinical effectiveness and equity in digital diabetes interventions.

Journal of Clinical MedicineVol. 15(6)
Universidad Veracruzana (MX), Universidad de Granada (ES), Instituto de Investigación Biosanitaria de Granada (ES), Centro de Investigación Biomédica en Red de Epidemiología y Salud Pública (ES), Universidad de Sevilla (ES)
Quality Education
Openalex Percentile: Top 15%
Mobile Health and mHealth Applications
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