Harnessing knowledge management in the industrial metaverse: opportunities and challenges

The metaverse is rapidly emerging as a powerful enabler of Knowledge Management (KM), offering immersive, real-time environments. This study conducts a systematic literature review and SWOT analysis to assess its potential for transforming knowledge creation, sharing, and retention in industrial contexts. Key opportunities include enhanced engagement, collaborative virtual spaces, and interoperable knowledge infrastructures. However, challenges such as usability complexity, infrastructure disparities, and ethical risks persist. To address these, the paper offers strategic recommendations: simplify user interfaces, foster digital inclusion, ensure data security, and integrate metaverse tools with real-world learning. It also advocates for cross-sector collaboration, gamified learning, and agile system development. By aligning immersive technologies with the knowledge-based view of the firm, organizations can unlock scalable, ethical, and innovative KM solutions. The metaverse thus stands as both a challenge and a catalyst for future-ready, inclusive knowledge ecosystems.