AI-Enabled Digital Marketing: Transforming Strategy, Engagement and Outcomes

Artificial intelligence (AI) is revolutionising digital marketing by enabling automation, personalisation, and data-driven decision making on an unprecedented scale. This study critically evaluates the effects on marketing performance, consumer engagement, ROI, and strategic efficacy of integrating AI technologies into digital marketing strategies using industry data and a systematic literature analysis. The study identifies trends, advantages, difficulties, and future directions in AI-enabled digital marketing by combining quantitative data from recent industry publications with qualitative insights from university research. Results show that the use of AI in marketing increases ROI, boosts personalization and engagement, and improves data processing capabilities, but it also raises ethical questions about bias, privacy, and creativity. Recommendations for practitioners and future research directions are included in the paper's conclusion.

Authors

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-03-23
DOI
https://doi.org/10.5281/zenodo.19177421
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

AI-Enabled Digital Marketing: Transforming Strategy, Engagement and Outcomes

Pravin Santosh Borase
Zenodo (CERN European Organization for Nuclear Research)
AI in Service Interactions
article

AI-Enabled Digital Marketing: Transforming Strategy, Engagement and Outcomes

Pravin Santosh Borase
article en

Abstract

Artificial intelligence (AI) is revolutionising digital marketing by enabling automation, personalisation, and data-driven decision making on an unprecedented scale. This study critically evaluates the effects on marketing performance, consumer engagement, ROI, and strategic efficacy of integrating AI technologies into digital marketing strategies using industry data and a systematic literature analysis. The study identifies trends, advantages, difficulties, and future directions in AI-enabled digital marketing by combining quantitative data from recent industry publications with qualitative insights from university research. Results show that the use of AI in marketing increases ROI, boosts personalization and engagement, and improves data processing capabilities, but it also raises ethical questions about bias, privacy, and creativity. Recommendations for practitioners and future research directions are included in the paper's conclusion.

Zenodo (CERN European Organization for Nuclear Research)
Openalex Percentile: Top 14%
AI in Service Interactions
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