Unveiling the Secret to Organizational Citizenship Behaviour: The Power of Perceived Organizational Support, Workplace Happiness and Organizational Trust

The purpose of this study is to investigate the relationship between perceived organizational support (POS) and organizational citizenship behaviour (OCB). By employing a mediation method, the study also demonstrates the mediating role of organizational trust and happiness at work. Using a cross-sectional quantitative technique, the study administered standardized questionnaires to 365 employees in the Indian service sector. SEM was used to analyse the data. The study’s conclusions showed that POS forecasts OCB. Additionally, it was found that the association between POS and OCB was mediated by organizational trust and happiness at work. All things considered, the study shows that organizational support helps OCB even more. Our study makes a unique contribution by highlighting the importance of happiness and trust in the relationship between POS and employees’ civic behaviour. This will encourage practitioners to develop strategies that encourage employees to voluntarily go above and beyond the call of duty.