A User-Centred App for Tracking Posture and Workload in Healthcare Professionals

Highlights: What are the main findings? The E4W system is a smartphone app that integrates data from wearable sensors. Three prototypes were developed following the UCD approach. This paper describes the development and usability evaluation of the E4W app. What is the implication of the main finding? It provides insights about posture and workload for occupational therapists. Results evidence an easy-to-use and intuitive smartphone app. Healthcare professionals (namely, occupational therapists) face ergonomic risk factors that may lead to work-related musculoskeletal disorders (WRMSD). Ergonomic assessments are crucial to mitigate this occupational issue. Wearable devices are a potential solution for such assessments, providing continuous measurement of biomechanical and physiological parameters. Ergo4workers (E4W) is a mobile application designed to integrate data from independent wearable sensors—motion capture system, surface electromyography, force platform, and smartwatch—to provide an overview of the posture and workload of occupational therapists. It can help identify poor work practices and raise awareness about ergonomic risk factors. This paper describes the development of E4W by following a User-Centred Design (UCD) approach. The initial stage focused on specifying the context of use in collaboration with six occupational therapists. Then the app was implemented using WordPress. Three iterations of the UCD cycle were performed. The usability test of prototype 1 was carried out in a laboratory environment, while the others were tested in a real healthcare work environment. The Cognitive Walkthrough was applied in the usability tests of prototypes 1 and 2. The System Usability Scale evaluated prototype 3. Results evidenced positive feedback, reflecting an easy-to-use and intuitive smartphone app that does not interfere with daily work activities.