Bridging the Digital Divide with Digital Navigation in the California Safety Net: A Mixed-Methods Study
The majority of primary care safety-net sites had some form of digital navigation, ranging from a dedicated navigator to community partnerships. Equitable digital access, a key health-related social need, can be provided through diverse digital navigation models. Ongoing advocacy for device and broadband access and reimbursement mechanisms will be critical for digital navigation implementation and sustainability.
Authors
- Ashwin Kotwal (ORCID: https://orcid.org/0000-0002-6137-8512)
- Anjana E. Sharma (ORCID: https://orcid.org/0000-0001-5541-2414)
- Elaine C. Khoong (ORCID: https://orcid.org/0000-0002-2514-3572)
- Kelsey Natsuhara (ORCID: https://orcid.org/0000-0002-7352-7028)
- Urmimala Sarkar (ORCID: https://orcid.org/0000-0003-4213-4405)
- Marika Dy (ORCID: https://orcid.org/0000-0001-7592-9998)
- Sarah Rahman (ORCID: https://orcid.org/0000-0002-6563-1589)
- Courtney Rees Lyles (ORCID: https://orcid.org/0000-0002-1111-8595)
- Nilpa D. Shah (ORCID: https://orcid.org/0000-0001-8199-7145)
- Carmen Ma (ORCID: https://orcid.org/0000-0002-4886-8197)
- Adrian Aguilera
- Hiba Elkhatib
Institutions
- San Francisco General Hospital (US)
- University of California, San Francisco (US)
- Alameda Health System (US)
- Center For Policy Research (US)
- University of California, Berkeley (US)
Publication Details
- Journal
- Journal of General Internal Medicine
- Published
- 2026-03-17
- DOI
- https://doi.org/10.1007/s11606-026-10270-4
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00