The Influence of Bureaucratic Administration and Human Resource Competence on Organizational Performance with Work Engagement as a Moderating Variable

Abstract : This study examines the influence of bureaucratic administration and human resource competence on organizational performance, with work engagement acting as a moderating variable. Organizational performance is an important factor in ensuring operational effectiveness and service quality, particularly in strategic infrastructure sectors such as port operations. This research aims to analyze how administrative systems and employee competencies contribute to improving organizational performance in the Operational Department of Timor Port Tibar, Timor-Leste. This study employed a quantitative research approach using a survey method. Data were collected through structured questionnaires distributed to employees working in the operational department. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine both direct and moderating relationships among variables. The results indicate that bureaucratic administration and human resource competence positively influence organizational performance. Furthermore, work engagement strengthens the relationship between bureaucratic administration and organizational performance as well as the relationship between human resource competence and organizational performance. These findings highlight the importance of effective administrative systems, competent human resources, and strong employee engagement in improving organizational performance in port operations.