Real World Human-LLM Interactions – Prospective blinded versus unblinded expert physician assessments of LLM responses to complex medical dilemmas

Current evaluations of large language models (LLMs) in healthcare have largely emphasized theoretical benchmarks and clinician oversight, with limited exploration of real-world physician-AI interaction. In this two-stage prospective study, we assessed physician satisfaction with LLM-generated responses to real clinical queries. This study did not evaluate clinical accuracy, patient outcomes, or patient safety. In the first unblinded stage, physicians used three models - a general-purpose model (GPT-4o), a reasoning-focused model (GPT-o1), and a healthcare-specific model (OpenEvidence) - to address 25 clinical dilemmas - and rated the quality of the responses. In the second blinded stage, the same physicians evaluated responses generated either by an LLM or by a human alone, without knowledge of the source. Across 100 real-world medical responses, median physician scores on a 5-point Likert scale were comparable between unblinded and blinded evaluations (p = 0.90). Satisfaction was not associated with physicians' resistance to change, nor did it correlate with the accuracy or relevance of cited literature. These findings suggest that physicians did not favor information generated by LLMs over externally provided responses, and that clinician satisfaction alone may not serve as a reliable proxy for validating decision support tools.

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Publication Details

Journal
PLOS Digital Health
Published
2026-03-12
DOI
https://doi.org/10.1371/journal.pdig.0001278
Primary Topic
Artificial Intelligence in Healthcare and Education
Type
article
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0.00
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article

Real World Human-LLM Interactions – Prospective blinded versus unblinded expert physician assessments of LLM responses to complex medical dilemmas

Or Degany, Majd Nassar, H. Goldenberg, Yair Binyamin et al.
PLOS Digital Health
Artificial Intelligence in Healthcare and Education
article

Real World Human-LLM Interactions – Prospective blinded versus unblinded expert physician assessments of LLM responses to complex medical dilemmas

Or Degany, Majd Nassar, H. Goldenberg, Yair Binyamin, Aviya Kedmi, Raouf Nassar, Nitzan Abelson, Mark Volevich, Dolev Vaknin, Daphna Idan, Sharon Einav, Itamar Ben Shitrit, Alexander Zlotnik
article en

Abstract

Current evaluations of large language models (LLMs) in healthcare have largely emphasized theoretical benchmarks and clinician oversight, with limited exploration of real-world physician-AI interaction. In this two-stage prospective study, we assessed physician satisfaction with LLM-generated responses to real clinical queries. This study did not evaluate clinical accuracy, patient outcomes, or patient safety. In the first unblinded stage, physicians used three models - a general-purpose model (GPT-4o), a reasoning-focused model (GPT-o1), and a healthcare-specific model (OpenEvidence) - to address 25 clinical dilemmas - and rated the quality of the responses. In the second blinded stage, the same physicians evaluated responses generated either by an LLM or by a human alone, without knowledge of the source. Across 100 real-world medical responses, median physician scores on a 5-point Likert scale were comparable between unblinded and blinded evaluations (p = 0.90). Satisfaction was not associated with physicians' resistance to change, nor did it correlate with the accuracy or relevance of cited literature. These findings suggest that physicians did not favor information generated by LLMs over externally provided responses, and that clinician satisfaction alone may not serve as a reliable proxy for validating decision support tools.

PLOS Digital HealthVol. 5(3)
Ben-Gurion University of the Negev (IL), Tel Aviv University (IL), Technion – Israel Institute of Technology (IL), Hebrew University of Jerusalem (IL), Soroka Medical Center (IL), Maccabi Healthcare Services (IL)
Peace, Justice and strong institutions
Openalex Percentile: Top 27%
Artificial Intelligence in Healthcare and Education
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