IMPACT OF MANAGEMENT PRACTICES ON THE PERFORMANCE OF COMMERCIAL BANKS: AN EMPIRICAL STUDY IN SIVAGANGAI DISTRICT

Abstract: The purpose of this study is to examine the performance of management practices and their impact on commercial banks in Sivagangai District. Effective management practices play a significant role in improving operational efficiency, customer satisfaction, employee productivity, and financial performance in banking institutions. The study is based on both primary and secondary data. Primary data were collected from 150 respondents consisting of bank employees and customers from selected commercial banks in Sivagangai District using structured questionnaires. The collected data were analysed using Descriptive Statistics, Weighted Average Rank, Chi-Square Test, Correlation Analysis, and Factor Analysis. Eight variables representing management practices and twelve variables representing performance impacts were developed from an extensive review of literature. The Chi-square results showed that demographic factors have a significant relationship with perceptions of management practices. The correlation analysis revealed that most management practices have a positive relationship with bank performance indicators. Factor analysis extracted four major dimensions influencing bank performance namely Operational Efficiency, Customer Relationship Management, Technological Advancement, and Employee Development. The findings indicate that strong management practices significantly improve banking performance and contribute to sustainable growth of commercial banks in Sivagangai District. Keywords: Commercial Banks, Management Practices, Bank Performance, Customer Satisfaction, Employee Efficiency, Banking Management. Title: IMPACT OF MANAGEMENT PRACTICES ON THE PERFORMANCE OF COMMERCIAL BANKS: AN EMPIRICAL STUDY IN SIVAGANGAI DISTRICT Author: J. ARUL XAVIER VICTOR, Dr. K. NAINA MOHAMED International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 13, Issue 2, October 2025 - March 2026 Page No: 672-683 Research Publish Journals Website: www.researchpublish.com Published Date: 09-March-2026 DOI: https://doi.org/10.5281/zenodo.18926723 Paper Download Link (Source) https://www.researchpublish.com/papers/impact-of-management-practices-on-the-performance-of-commercial-banks-an-empirical-study-in-sivagangai-district