Exploring the effectiveness of proactive service models in preventing medical disputes and petitions: a pilot investigation using a before-and-after design at a single center in Hangzhou, China
As a pilot study, this work lacks definitive causal evidence, but it demonstrates a meaningful association between PSM implementation and improved communicative dispute resolution alongside reduced petition incidence at ZPHCM, supported by notable effect sizes.
Authors
- Lanzhi Zheng
- Yihang Yang (ORCID: https://orcid.org/0009-0005-2341-9730)
- Shuo Huang (ORCID: https://orcid.org/0000-0003-3055-7427)
- Yang Lu
- Xiaohong Liu
- Zhezhong Zhang
- Shiliang Chen
Institutions
- Zhejiang Chinese Medical University (CN)
Publication Details
- Journal
- Frontiers in Public Health
- Published
- 2026-03-09
- DOI
- https://doi.org/10.3389/fpubh.2026.1765109
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Zhejiang University