Information needs of individuals with visual impairment in Japan: a comparison of congenital and acquired conditions

Purpose This study aims to examine everyday information needs and source use among individuals with visual impairment (VI) in Japan, focusing on onset-related differences between congenital and acquired VI. Design/methodology/approach The analysis drew on 34 interview accounts from participants in their 30s–70s, with one interview per participant conducted in either 2020 (n = 18) or 2024 (n = 16). The semi-structured interview component followed Moore’s eight dimensions, and the data were synthesised inductively using the Kawakita Jiro method. Findings Information needs extended beyond disability-specific concerns to daily living. The Internet was an important source for both onset groups; however, inadequate web accessibility limited its effective use. Participants with acquired VI emphasised difficulties accessing relevant information in online and offline settings; they relied on a narrow range of sources other than the Internet, mainly public agencies. Those with congenital VI reported drawing on a broader range of sources, including interpersonal networks and public agencies. Across onset groups, participants struggled to translate information into practical action and associated these difficulties with concerns about social exclusion and independent daily functioning. Practical implications Individuals with VI – especially those with acquired VI – need information mediators (e.g. libraries and related services) that improve information accessibility across online and offline environments and provide onset-sensitive informational support to facilitate independent everyday decision-making. Originality/value Research on everyday information behaviour among individuals with VI, particularly by onset type, remains limited. By comparing congenital and acquired VI, this study provides insights into everyday information needs, information sources and related barriers across key life domains.